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Common questions
Where is my order?
Orders are processed in 1–2 days and delivered in 3–5 business days. You'll receive a tracking SMS once shipped. WhatsApp us with your order number for a real-time update.
Can I return or exchange a product?
Yes — returns accepted within 7 days of delivery for unused, unopened products. Damaged or wrong products get a free replacement or full refund.
How do I apply a discount code?
Add products to cart → checkout → enter code in "Discount code" field → Apply. Use GLOW10 for skin care combos and HAIR10 for hair care combos.
Is COD available?
Yes, Cash on Delivery is available across India with a ₹50 handling charge. Prepaid orders get free shipping.
Are products safe for sensitive skin?
Yes — sulphate-free, paraben-free, and dermatology-inspired. We recommend a patch test before first use.
Do you ship across India?
Yes — we ship to all pin codes in India. Free shipping on all prepaid orders, no minimum order value required.
⏰ Support hours: Mon–Sat, 10am–6pm IST
💬 WhatsApp: Within 2 hours
✉ Email: Within 24 hours
📦 Order processing: 1–2 business days